Terms of Service
Last updated
The agreement between you and SparklMind for the use of SparklMind. It is written to be read, not skimmed past: each section starts with what it means in one line.
In short
- Who can sign up13 and over; younger children through a parent's or guardian's account.
- Pay onceNo admission fee, no lock-in, never charged again automatically.
- RefundsFirst-month promise; unused classes refundable for 30 days.
- LawIndian law; the courts of Varanasi, Uttar Pradesh.
About these terms
In short: By using SparklMind or paying for classes, you agree to these terms.
These terms are the agreement between you and SparklMind (Gautam Garden, Shivpur, Varanasi, Uttar Pradesh 221003, India) for the use of SparklMind: the website, live classes, video courses, community and AI tools. Our Privacy Policy, Cookie Policy and Refund Policy are part of them. If anything here is unclear, ask us before you enrol.
Accounts and eligibility
In short: 13 and over may hold an account; under 13 only through a parent's or guardian's account.
You must be at least 13 to hold your own account. Children under 13 use SparklMind only through an account that a parent or guardian sets up and manages. A student under 18 needs a parent or legal guardian to consent to these terms and to any payment, and the guardian remains responsible for the account.
You are responsible for keeping your credentials confidential and for everything done through your account. Tell us at once if you believe it has been used without your permission.
One account is for one person. Sharing a login so that several students attend a session booked for one is a breach of these terms and may end the enrolment without refund.
Live classes, rescheduling and recordings
In short: Reschedule 1-on-1 classes up to 4 hours ahead; every class is recorded for the student to revise from.
A session runs for the duration shown at booking. If an instructor cannot attend, the session is rescheduled at no cost or credited back in full.
In 1-on-1 classes, you may reschedule without charge up to 4 hours before the start time. Inside 4 hours, or if the student does not join within 15 minutes of the start, the session is treated as delivered. Group classes run at fixed batch times, so a group class cannot be moved. Every class is recorded, so a student who misses one can catch up.
In 1-on-1 classes, you can ask for a different teacher at any time, and your remaining classes carry over. Group classes keep the teacher of the group.
Every class is recorded so the student can revise from it. Recordings are available to the student's account (which parents can use), to their teacher and to SparklMind administrators, and are not published.
Fees and payment
In short: You see the price before you pay, pay once for each plan, and are never charged again automatically.
Prices are shown before payment in the currency you select and include any taxes stated at checkout. Payments in rupees are taken by Razorpay. Payments in dollars are taken by Stripe when paying in dollars is open; until then a dollar price is shown for information and cannot be paid online. There is no admission fee and no lock-in period.
You pay for each plan once. We never charge you again automatically. Each order can use one discount code. A referral reward is given when the referred family buys its first monthly plan or sprint, and SparklMind may withdraw a reward obtained by abuse, including a refund of the qualifying purchase.
Refunds and cancellation
In short: The first-month promise, unused classes refundable for 30 days, and refunds approved within 7 working days.
The first 45-minute diagnostic class is free and carries no obligation to continue.
First-month promise: if you are not happy after the first 2 paid classes of your first plan, tell us and we refund that month in full.
A paid video course can be refunded within 30 days of buying it, if less than 25% of its lessons are completed.
A Study Pass of any length (1 month, 1 year or Lifetime) is refunded in full if you ask within 7 days of buying it. Its extra AI credits a day and its ad-free use stop, and any of its bonus credits not yet used are taken back. After 7 days a Study Pass is not refundable.
Unused classes carry over for 30 days after a plan ends. You can ask for a refund of unused classes during that time. Classes already delivered are not refundable, apart from the first-month promise. We approve a refund within 7 working days of your request and return it to the original payment method. Your bank may take a few more days to show it.
The full rules, and how to ask, are in our Refund and Cancellation Policy.
Community and acceptable use
In short: Use SparklMind to learn: no abuse, no other people's private information, no cheating on graded work.
The community is for learning. Do not post another person's private information, abusive or harassing content, spam, or material you do not have the right to share.
Do not use SparklMind to obtain answers for a graded assessment, examination or take-home test where outside help is not permitted. Coin bounties may not be used to commission such work.
Reputation, coins and badges are features of the service, not property. They carry no monetary value, cannot be transferred or exchanged for cash, and may be adjusted where they were obtained by manipulation.
AI workspace
In short: The AI tools are a study aid that can be wrong; they do not replace a teacher.
The AI tools are a study aid. Working is generated and machine-verified, but it can still be wrong, and it is not a substitute for a teacher's judgement or for your own reasoning.
Do not paste another person's confidential information into the workspace.
You keep the rights to the problems and notes you enter. You grant us the licence needed to process them in order to run the service.
Study Pass
In short: More AI credits a day and an ad-free site, no live classes; Lifetime means for as long as we offer it.
Study Pass adds more AI credits a day, bonus credits on a longer pass and an ad-free site to your account. It includes no live classes. AI credits have no cash value, cannot be transferred or exchanged, and are used within the limits that keep the service working for everyone.
A Lifetime Study Pass lasts for as long as SparklMind offers Study Pass, not for the life of the person who bought it. It belongs to the account that bought it and cannot be transferred, sold or shared. If SparklMind ever stops offering Study Pass, we will tell Lifetime holders at least 90 days ahead and move them to the nearest plan that replaces it.
When we offer a free Study Pass, an account can have it once, however it comes: started from the pricing page, where it may need a confirmed email address, or given with a plan or course that the pricing page says comes with it. It lasts as long, and gives the AI credits a day, shown when it starts, and an ad-free site. It cannot be started while the account holds a Study Pass. No card is taken, nothing is charged when it ends, and it simply stops on its last day. Nothing is paid for it, so nothing is refunded; if the purchase it came with is refunded, it ends too, and any of its bonus credits not yet used are taken back. We can change or stop the offer for new starts at any time; free passes already started run to their end, unless one is ended for misuse, such as several accounts made by one person to have it again.
A Study Pass of any length (1 month, 1 year or Lifetime) is refunded in full if you ask within 7 days of buying it. Its extra AI credits a day and its ad-free use stop, and any of its bonus credits not yet used are taken back. After 7 days a Study Pass is not refundable.
Intellectual property
In short: Our material is for your own study; what you post stays yours.
Course material, worksheets, recordings and the site itself remain the property of SparklMind or its licensors. You may use them for your own study and may not resell, republish or redistribute them.
Content you post in the community stays yours. By posting it you allow us to display it on the site and in search results.
Suspension and closing your account
In short: We may suspend an account that breaks these terms; you can close yours at any time.
We may remove content, or suspend or close an account, that breaches these terms, and will say why where we can.
You can close your account at any time by emailing us from the address on it; our Privacy Policy explains what is deleted. Closing an account does not change what the Refund Policy says about unused classes.
Our responsibility to you
In short: We teach with reasonable skill and care, but cannot promise a particular grade.
We provide the service with reasonable skill and care. We do not guarantee a particular examination result or grade, as outcomes depend on the student's own work.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Governing law and disputes
In short: Indian law applies. Tell us first; if we cannot settle it, the courts of Varanasi decide.
If something goes wrong, please email us first: most problems are solved quickly that way.
These terms are governed by the laws of India, and the courts of Varanasi, Uttar Pradesh have exclusive jurisdiction, except where consumer law in your own country gives you the right to bring a claim locally.
Changes to these terms
In short: We give at least 14 days' notice of a change that materially affects you.
We may update these terms. If a change materially affects you we will give notice by email or in the app at least 14 days before it takes effect, and continuing to use the service after that date means you accept it.
Contact
Gautam Garden, Shivpur, Varanasi, Uttar Pradesh 221003, India
hello@sparklmind.com · +91 9794423031
Our other policies
- Privacy PolicyWhat we collect, why, and your rights over it.
- Cookie PolicyThe cookies we set and how to change your choice.
- Refund and Cancellation PolicyWhen and how you get your money back.
Questions about any of these? Email hello@sparklmind.com. We reply by email the same day, Monday to Friday.