Refund and Cancellation Policy
Last updated
What happens to your money if SparklMind is not right for your child, in plain words.
In short
- First class is free45 minutes, and no obligation to continue.
- First-month promiseNot happy after the first 2 paid classes of your first plan? We refund that month in full.
- Unused classesThey carry over for 30 days, and you can ask for a refund of them in that time.
- Where it goesBack to the payment method you used, approved within 7 working days.
The first-month promise
In short: Not happy after the first 2 paid classes of your first plan? That month is refunded in full.
First-month promise: if you are not happy after the first 2 paid classes of your first plan, tell us and we refund that month in full.
Unused classes
In short: Unused classes carry over for 30 days after a plan ends, and you can ask for them back in that time.
Unused classes carry over for 30 days after a plan ends. You can ask for a refund of unused classes during that time.
Classes already delivered are not refundable, apart from the first-month promise.
Paid video courses
In short: Refundable within 30 days of buying, if less than a quarter of the lessons are done.
A paid video course can be refunded within 30 days of buying it, if less than 25% of its lessons are completed.
Study Pass
In short: Any length, refunded in full within 7 days of buying. Lifetime means as long as we offer Study Pass.
A Study Pass of any length (1 month, 1 year or Lifetime) is refunded in full if you ask within 7 days of buying it. Its extra AI credits a day and its ad-free use stop, and any of its bonus credits not yet used are taken back. After 7 days a Study Pass is not refundable.
A Lifetime Study Pass lasts for as long as SparklMind offers Study Pass, not for the life of the person who bought it. It belongs to the account that bought it and cannot be transferred, sold or shared. If SparklMind ever stops offering Study Pass, we will tell Lifetime holders at least 90 days ahead and move them to the nearest plan that replaces it.
When we offer a free Study Pass, an account can have it once, however it comes: started from the pricing page, where it may need a confirmed email address, or given with a plan or course that the pricing page says comes with it. It lasts as long, and gives the AI credits a day, shown when it starts, and an ad-free site. It cannot be started while the account holds a Study Pass. No card is taken, nothing is charged when it ends, and it simply stops on its last day. Nothing is paid for it, so nothing is refunded; if the purchase it came with is refunded, it ends too, and any of its bonus credits not yet used are taken back. We can change or stop the offer for new starts at any time; free passes already started run to their end, unless one is ended for misuse, such as several accounts made by one person to have it again.
Moving or missing a class
In short: 1-on-1 classes move free up to 4 hours ahead; group classes keep their time and are recorded.
In 1-on-1 classes, you may reschedule without charge up to 4 hours before the start time. Inside 4 hours, or if the student does not join within 15 minutes of the start, the session is treated as delivered.
Group classes run at fixed batch times, so a group class cannot be moved. Every class is recorded, so a student who misses one can catch up.
If an instructor cannot attend, the session is rescheduled at no cost or credited back in full.
Changing teacher
In short: In 1-on-1 classes, ask for a different teacher at any time; your classes carry over.
In 1-on-1 classes, you can ask for a different teacher at any time, and your remaining classes carry over. Group classes keep the teacher of the group.
Cancelling
In short: Nothing renews on its own, so there is nothing to cancel: you simply do not buy the next plan.
You pay for each plan once. We never charge you again automatically.
There is no admission fee and no lock-in period.
How you are paid back
In short: Approved within 7 working days, back to the card or account you paid with.
We approve a refund within 7 working days of your request and return it to the original payment method. Your bank may take a few more days to show it. Rupee payments are returned through Razorpay, and dollar payments through Stripe.
Referral rewards
In short: A reward obtained by abuse, including by refunding the purchase that earned it, can be withdrawn.
A referral reward is given when the referred family buys its first monthly plan or sprint, and SparklMind may withdraw a reward obtained by abuse, including a refund of the qualifying purchase.
How to ask for a refund
In short: Email us with the student's name and the plan. We reply the same day.
Email hello@sparklmind.com from the address on your account and tell us the student's name and which plan it is. We reply the same day by email, and the desk is open Monday to Friday. You can also use the contact page.
This policy is part of our Terms of Service. It does not take away any right you have under the consumer law where you live.
Our other policies
- Privacy PolicyWhat we collect, why, and your rights over it.
- Terms of ServiceThe agreement for classes, accounts and payments.
- Cookie PolicyThe cookies we set and how to change your choice.
Questions about any of these? Email hello@sparklmind.com. We reply by email the same day.